Shipping policy

✅ 1. Shopify Requirement (Important)

Shopify clearly states that every store must display:

  • Shipping policy
  • Delivery timelines
  • Contact details

👉 This is your responsibility as a merchant, not Shopify’s

🇦🇪 2. Key Things for UAE Shipping Policy

When selling to UAE customers, your policy should include:

✔ Delivery Time

  • UAE standard: 1–3 days (local)
  • GCC: 3–7 days
  • International: 5–15 days

💡 UAE customers expect fast delivery (often 2–5 days)

✔ Shipping Charges

You can choose:

  • Free shipping (e.g., orders above AED 100)
  • Flat rate (e.g., AED 15)
  • Calculated shipping (based on weight/location)

✔ Customs & VAT (Very Important)

  • UAE import VAT ≈ 5%
  • Duties may apply depending on product
  • Customer may pay on delivery

👉 Shopify recommends clearly mentioning this to avoid complaints

✔ Order Processing Time

  • Usually 1–2 business days

✔ Courier Partners

Common UAE options:

  • Aramex
  • DHL
  • Emirates Post

(You choose and integrate them yourself—Shopify doesn’t assign one)

✔ Tracking

  • Provide tracking number after dispatch
  • Improves trust and reduces disputes

🧾 3. Ready Shopify Shipping Policy Template (UAE)

You can copy-paste this:

Writing

Shipping Policy

Thank you for shopping with us.

Order Processing Time:
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Estimates:

  • UAE: 1–3 business days
  • GCC Countries: 3–7 business days
  • International: 5–15 business days

Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping:
We offer free shipping on orders above [AED ___].

Shipment Confirmation & Tracking:
You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

Customs, Duties and Taxes:
We are not responsible for any customs duties, VAT, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Delays:
Delivery delays can occasionally occur due to customs clearance or unforeseen circumstances.

Contact Us:
If you have any questions about your order, please contact us at:
Email: [your email]
Phone: [your phone number]


⚠️ 4. Pro Tips (UAE Market)

  • Mention cash on delivery (COD) if you offer it (very popular in UAE)
  • Keep shipping under AED 20–25 for better conversions
  • Always clarify returns vs shipping responsibility
  • Be transparent about import fees (this reduces disputes)

👍 5. Simple Strategy (Best for Beginners)

If you’re starting:

  • UAE: AED 15 flat shipping
  • Free shipping above AED 100
  • Delivery: 2–4 days
  • Use Aramex or local courier